Phone: +44(0)208-265-6485 E-mail:


Terms And Conditions

Our Products

The descriptions and images of the Products on our site are for illustrative purposes only, we attempt to make them as accurate as possible but are not responsible for minor differences. Although we have made every effort to display the colours accurately, we cannot guarantee that your computer's display of the colours accurately reflects the colour of the Products. Your Products may vary slightly from those images.

The packaging of the Products may vary from that shown on images on our site.

We reserve the right to withdraw any Products from the website at any time and we shall not be liable to anyone for withdrawing any Products from the website or for refusing to process an order.

If there is a problem with the product

How to tell us about problems. If you have any questions or complaints about the Product, please contact us. You can telephone our Customer Service Team on 02082656485 or write to us at or 89 Woolwich New Road, Woolwich, SE18 6ED


We will contact you with an estimated delivery date, which will be within 7 business days after the date of the Dispatch Confirmation (the date on which we e-mail you to confirm our acceptance of your order) if you are based in the UK and within 10 business days after the date of the Dispatch Confirmation if you are based outside the UK. Occasionally our delivery to you may be affected by an Event Outside Our Control. Delivery of an Order shall be completed when we deliver the Products to the address you gave us and the Products will be your responsibility from that time.

You own the Products once we have received payment in full, including all applicable delivery charges. If we miss the delivery deadline as detailed in 1 for any Products, then you may :

(a) agree a new delivery date.

(b) cancel your Order and receive a full refund.

If you do choose to cancel your Order for late delivery, you can do so for just some of the Products or all of them, unless splitting them up would significantly reduce their value. If the Products have been delivered to you, you will have to return them to us and we will pay the costs of this. After you cancel your Order we will refund any sums you have paid to us for the cancelled Products and their delivery

Our warranty for the products

Duration of warranty periods from date of purchase:

  • Full kits - 1 month from vaping joint, 1 year directly from the manufacture. (N.B. some included accessories may differ)
  • Battery units and mods - 1 months, 1 year directly from the manufacture
  • Tanks - 1 month, 1 year directly from the manufacture
  • Atomizer heads, open pod cartridges and pre-filled pods - consumable item, dead-on-arrival only
  • Accessories (chargers, leads) - 12 months
  • Individual battery cells - 1 month , 1 year directly from the manufacture

You should be aware that our electronic cigarette atomizers although made to the highest quality, may fail or degrade over a period of time. An electronic cigarette atomizer's expected lifespan is around 7-14 days depending on usage.

The warranty in clause does not apply to any defect in the Products arising from:

(a) fair wear and tear;

(b) wilful damage, abnormal storage or working conditions, accident, negligence by you or by any third party;

(c) failure by you to operate or use the Products in accordance with the user instructions;

(d) failure by you to carry normal maintenance of the Products including regular cleaning of components and connectors;

(e) any alteration or repair by you or by a third party who is not one of our authorised repairers; or

(f) any specification provided by you.

This warranty is in addition to and does not affect, your legal rights in relation to Products that are faulty or not as described. Advice about your legal rights is available from your local Citizens' Advice Bureau or Trading Standards office.